Support

How to use DirectConnect, and help when something isn’t working.

Using DirectConnect

• Getting startedInstall DirectConnect on both computers, connect the cable and open each other’s files.
• Sharing optionsWhat Share drives, Share a folder and Receive only share, and how Read-only works.
• Send files to another computerSend files to a computer set to Receive only. They arrive checked and complete.
• Copy files faster with fast copySkip the per-file overhead of Finder and File Explorer, and copy small files up to 10 times faster.
• Disconnect and reconnectEject, disconnect, unplug, forget a computer, and reconnect automatically.
• RequirementsOperating systems, ports and cables, and how to check what you have.
• Install, update and removeWhat to download for each computer, what gets installed, and keeping versions compatible.
• LicensingWhat one licence covers, the trial, moving a licence and working offline.
• Move a licence to another computerMove your licence over the cable, without the cable, or from a lost computer.
• SecurityWhich computers can connect, what they can reach, and how files are encrypted on the cable.
• Privacy and data protectionWhat DirectConnect sends and stores, for privacy and GDPR reviews.
• DirectConnect compared with network file sharingSetup, small files, reconnecting, mixed operating systems and cable speed, side by side.

Troubleshooting

• The other computer doesn’t show upCheck the cable, the ports, DirectConnect on both computers, versions and permissions.
• Transfers are slower than expectedCheck the measured speed, use fast copy, and find what’s holding the copy back.
• Licence and trial problemsWhat each licence and trial message means, and what to do.
• Known issuesProblems we know about, who they affect and what to do.

More

• Test resultsSpeed measurements, cable speeds by computer pair, and how we tested.
• GuidesMoving files between two computers, step by step, with or without DirectConnect.

Contact us

Get in touch if you need help with setup, run into a problem or have feedback.

Email [email protected]. Support is free for everyone with a trial or a licence.